Privacy Policies & Security Notice

This policy applies to the HAND Program’s Site and describes what information the Program (“we,” “us” or “our”) collects, how we use that information, how we share that information, and other related notices.

Information We Collect

Non-Personal Information

When you visit the Site, we may collect some information from you. This information does not identify you personally and may include:
  • Your Internet protocol address
  • Date and time of visit
  • Referring links
  • Search terms
  • Links you click on
  • Your browser
  • Your operating system

Personal Information

If you choose to provide us with personal information through the Site and its contents – for example, your email Address, your telephone number, by filling out a form with your personal information and then uploading it to the Site, by uploading a document containing your personal information to the Site, by completing an online form and submitting it to us through the Site, etc. – we will collect all this information.

How We Use Information We Collect

Use of Personal Information

We will use the personal information we collect from you to respond to your inquiries and to help us process the application for rent assistance for which you shared your personal information. We also may use your information to learn about the number of visitors to our Site and the types of technology our visitors use, for example.

Use of Navigational Information

We use information such as the pages you visit on our Site or the links you click, to help us improve our Sites and provide all users with better service. We do not use this navigational information to identify you personally.


Some information we gather about you is stored as a “cookie,” a small file that is sent to and stored on your computer. Our Site and other technologies employed as part of our Site can read the information, such as preferences and visit history information, stored in this cookie for the purposes of providing you with a better Site experience.

How We Share Information We Collect

We only share the information you give us with the other agencies involved in your application for rent assistance, our contractor responsible for maintaining and servicing the HAND Portal and this Site, or as otherwise required by law.

As a rule, we do not disclose any personally identifiable information collected online except where you have given us permission to do so, or where the information is requested to be disclosed and is public information under the State of Florida statutes or other applicable laws. Visitors to the site should be aware that Florida Statute 119 declares that it is the policy of this state that all state, county, and municipal records shall be open for personal inspection by any person, and thus information collected by us resulting from the use of our Site may be subject to examination and inspection upon request, if such information is a public record and not otherwise protected from disclosure by statute. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to us.

Site security

For Site security purposes and to ensure that this service remains available to all users, our computer system may employ commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with State guidelines for records management and retention. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.


In certain instances, you will have the opportunity on this Site to receive and/or create a password to access or submit personal information. You should not divulge your password to anyone and the Program will not ask you for your password in an unsolicited phone call or e-mail. When you are finished with those applications that are password protected, you should logout, where applicable, and exit the page.